Shipping and Returns

SHIPPING AND DELIVERY

Orders are processed from Monday to Friday, from 9:30 to 17:30.

Orders placed during the weekend will be processed the following business day.

 

SHIPPING OPTIONS AND RATES

Destination

Option

Rates ()

Italy and Europe

Standard

Free

Italy and Europe

Express

5 €

United States, Canada and Puerto Rico, Canary Islands, Ceuta, Melilla, Turkey, Croatia, Bulgaria, Cyprus, Malta, Romania, Switzerland, Liechtenstein, Norway, Andorra, Channel Islands (Jersey)

Express

7 €

Albania, Belarus, Bosnia - Herzegovina, Gibraltar, Greenland, Iceland, Faroe Islands, Kosovo, Macedonia, Moldova, Montenegro, Russia, Serbia, Ukraine, Afghanistan, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Bahrain, Barbados, Barbuda , Bermuda, Bolivia, Bonaire, Brazil, Brunei, Chile, China, Colombia, South Korea, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, United Arab Emirates, Fiji, Philippines, Jamaica, Japan, Grenada, Guadeloupe , Guam, Hong Kong, India, Indonesia, Iraq, Cayman Islands, Turks and Caicos Islands, Union Island, British Virgin Islands, US Virgin Islands, Kuwait, Malaysia, Martinique, Mexico, Nevis, New Zealand, Pakistan, Saba, Samoa, American Samoa, Singapore, Sri Lanka, St. Barthelemy, St. Christopher, St. Croix (US Virgin Islands), St. Eustatius, St. John (US Virgin Islands), St. Kitts (St. Kitts - Nevis), St. Lucia, St. Maarten, St. Martin (Guadeloupe), St. Thomas (US Virgin Islands), St . Vincent and the Grenadines, South Africa, Thailand, Taiwan, Tortola (British Virgin Islands), Trinidad and Tobago, Virgin Gorda (British Virgin Islands), Saudi Arabia, Bangladesh, Bhutan, El Salvador, Guatemala, Haiti, Honduras, Macau, Maldives, Mongolia, Montserrat, Oman, Panama, Paraguay, Peru, French Polynesia, Qatar, Tahiti, Uruguay, Venezuela, Algeria, Angola, Anguilla, Armenia, Azerbaijan, Belize, Benin, Botswana, Burkina Faso, Burundi, Cambodia, Cameroon, Central Republic, Chad, West Bank (Gaza), Congo (Brazzaville), Congo, Ivory Coast, Eritrea, Ethiopia, Gabon, Gambia, Gaza (West Bank), Georgia, Ghana, Djibouti, Jordan, Guinea, Guinea-Bissau, Guinea Equatorial, Guyana, French Guiana, Cape Verde Islands, Comoros Islands, Cook Islands, Northern Mariana Islands, Marshall Islands, Solomon Islands, Wallis and Futuna Islands, Israel, Kazakhstan, Kenya, Kiribati, Kosrae (Federal States of Micron) Kyrgyzstan, Laos, Lesotho, Lebanon, Liberia, Libya, Madagascar, Malawi, Mali , Morocco, Mauritania, Mauritius, Mayotte, Micronesia, Mozambique, Namibia, Nepal, Nicaragua, Niger, Nigeria, New Caledonia, Palau, Papua New Guinea, Ponape, Reunion, Rota (Northern Mariana Islands) Rwanda, Saipan, Senegal, Seychelles , Sierra Leone, Suriname, Swaziland, Tajikistan, Tanzania, East Timor, Tinian, Togo, Tonga, Truk, Tunisia, Turkmenistan, Tuvalu, Uganda, Uzbekistan, Vanuatu, Vietnam, Yap, Yemen, Zambia, Zimbabwe

Express

40 €

 

Customers are responsible for any customs duties and import taxes. Relative amounts are to be paid to the courier upon delivery in accordance to their indications.

SHIPPING TIMES

Standard: 3-5 business days

Abroad: 5-7 business days

 

Sebastian Milano is not responsible for any delays caused by customs operations and controls or force majeure events.

Delivery times are expressed in business days, that is Monday to Friday inclusive, excluding public holidays.

RETURNS AND REFUNDS

Requests to return items can be made within 14 days from the date of delivery by following the instructions below.

Please note that items that are not the right size or are damaged, defective or wrong items can be replaced.

Return costs are the customer’s responsibility and will be deducted from the refund amount, issued after receipt of returned items.

RETURN INSTRUCTIONS

  • Complete the returns form indicating: the order number, the items to be returned, the reason for the return.
  • The request is processed by our Customer Service.
  • When the return request is accepted, you will receive a prepaid label to apply to the package for collection.
  • You will receive a confirmation email with the authorization to return the package, the address of our warehouse and all the details to proceed.

To exercise the right of withdrawal, the product must be returned intact with the original labels and properly packed in its original packaging.

When the returned items arrive in our warehouses, they will be checked to verify that they have been returned intact. If that is not the case, the customer will be charged for any reduction in the asset’s value, reimbursing you only the residual value of the item.