Terms and Conditions of Use
Welcome to our website www.sebastianmilano.com ("website"). These Terms and Conditions of Use govern access to and use of the website www.sebastianmilano.com. Access to and use of the website, as well as the purchase of products on www.sebastianmilano.com are based on the assumption that you have read, understood and accept these Terms and Conditions of Use.
If you require assistance, visit the Customer Service area which will provide information on orders and delivery, refunds and returns of products purchased on www.sebastianmilano.com, registration form, suggestions and other general information on the services provided by www.sebastianmilano.com.
Access to and use of www.sebastianmilano.com, including displaying web pages, communicating with the Provider, downloading product information and making purchases on the website, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of www.sebastianmilano.com and its contents. The Provider shall not be considered liable for any use of the website and its contents made by its users that does not comply with the laws and regulations in force, without prejudice to the Provider's liability for wilful misconduct and gross negligence. You will specifically be liable for communicating information or data which is incorrect, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.
The Provider declines any responsibility for any damage deriving from the inaccessibility of the services on the website or from any damage caused by viruses, damaged files, errors, omissions, interruptions of service, deletion of contents, problems connected to the network, to providers or to telephone and / or telematic connections, unauthorized access, alterations of data, the failure and / or faulty operation of the user's electronic equipment.
The user is responsible for the safekeeping and correct use of his / her personal information, including the credentials that allow access to restricted services, as well as for any damage or harm which might arise against the Provider or third parties as a result of improper use, loss, theft of this information.
- INTELECTUAL PROPERTY RIGHTS
The contents of www.sebastianmilano.com, such as, for example, the works, images, pictures, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on www.sebastianmilano.com, including menus, web pages, graphics, colors, schemes, tools, fonts and website design, diagrams, layouts, methods, processes, functions and software that are part of www.sebastianmilano.com (collectively the "Contents"), are protected by copyright and by any other intellectual property laws.
Reproduction, in whole or in part, in any form, of www.sebastianmilano.com and / or its Contents is prohibited, as well as any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any form, in whole or in part, of the Contents of www.sebastianmilano.com.
With regard to the use of www.sebastianmilano.com, you are only authorized to view the website and its Contents. You are also authorized to carry out all the other temporary acts of reproduction, devoid of economic significance, which are transient or incidental and an integral and essential part of viewing www.sebastianmilano.com and its Contents. You are additionally authorized to browse the website for the lawful use of www.sebastianmilano.com and its contents. However, you are not authorized to reproduce www.sebastianmilano.com and its Contents by any means or in any form, neither in whole nor in part. Any reproduction must be authorized each time by SEBASTIAN S.r.l in writing. Such reproductions, authorized in writing, must be carried out for lawful non-commercial purposes in compliance with the copyright and other intellectual property rights of SEBASTIAN S.r.l. and of the authors of the works posted on the website.
SEBASTIAN S.r.l. and the authors of works published on www.sebastianmilano.com are entitled at any time to claim the authorship of their works and to object to any distortion or any other modification of the works, including any damage to the works which may harm their honour or reputation. You undertake to comply with the copyright of the artists who have chosen to publish their works on www.sebastianmilano.com or who have collaborated with www.sebastianmilano.com in the creation of new forms of expression or new artistic forms which are intended for exclusive or non-exclusive publication on the website, or that are an integral part of it. On no account are you authorised to use, in any manner or form whatsoever, the contents of the website or any single work protected by copyright or any other intellectual property right. By way of example, you may not alter or modify content or any protected work without SEBASTIAN S.r.l.’s consent and, where necessary, the consent of each author of the works published on www.sebastianmilano.com
- LINK TO WWW.SEBASTIANMILANO.COM
Please contact the Provider at the following e-mail address if you are interested in linking to the home page and other publicly accessible web pages of www.sebastianmilano.com: firstname.lastname@example.org This contact is required for asking for our consent to linking to www.sebastianmilano.com. The Provider grants links free of charge and on a non-exclusive basis. The Provider is entitled to object to certain links to its website in the event that the applicant who intends to activate links to its website has previously engaged in unfair business practices or ones that do not comply with industry standards or unfair competition actions towards the Provider, or when the Provider fears the applicant may engage in such behaviour in the future, or when the applicant has previously or it is feared that it may in the future engage in actions discrediting the Provider, its website or its services.
- DISCLAIMER OF CONTENT
The Provider does not warrant that the contents of the website are appropriate or lawful in countries outside Italy. If such contents are deemed unlawful or illegal in some countries, please do not access our website. If you choose to access it regardless, we hereby inform you that your use of services provided by www.sebastianmilano.com shall be your exclusive and personal responsibility.
The Provider has also adopted measures to ensure that the content of www.sebastianmilano.com is accurate and does not contain any incorrect or out-of-date information in relation to the date of their publication on the website and also, as far as possible, subsequently. However, the Provider cannot be held liable for the accuracy and completeness of the content posted on www.sebastianmilano.com, except in the case of its liability for wilful misconduct and gross negligence and as otherwise provided for by law.
Moreover, the Provider cannot guarantee that the website will operate continuously, without interruptions or without errors or malfunctioning linked to Internet connection. In the event of a problem in using our website, please contact our Customer Service. A representative will be on hand to assist you and help you restore your access to the website as far as possible. Please contact your Internet services provider or check that each device for Internet connection and web content access is correctly activated, including your Internet browser. Although the Provider will try to do everything possible to ensure regular access to its website, the dynamic nature of the Internet and its content may not allow www.sebastianmilano.com to operate without any suspensions, interruptions or discontinuity linked to updating the website. The Provider has implemented technical and organisational measures to protect the security of services on www.sebastianmilano.com, the integrity of traffic data and electronic communications relating to unauthorised use of or access to data, to prevent the risk of dissemination, destruction and loss of data and confidential/non-confidential information regarding www.sebastianmilano.com users, and to prevent unauthorised or unlawful access to such data and information.
- OUR BUSINESS POLICY
Sebastian S.r.l. guarantees the quality of all the products it produces and distributes on a European level. Its distinguishing feature is the made in Italy and the craftsmanship in producing each item.
The provider has adopted a business policy; its mission is to sell products through its services and its website to "end consumers" only. "End consumer" means any individual who is acting on www.sebastianmilano.com for purposes which are outside his or her trade, business or profession. If you are not an end consumer, please do not use our services to buy products on www.sebastianmilano.com. The Provider reserves the right not to accept order proposals from persons other than end consumers and any other purchase order proposal which does not comply with the Terms of Sale and these Terms and Conditions of Use.
- GOVERNING LAW
These Terms and Conditions of Use are governed by Italian law.
TERMS OF SALE
- OUR BUSINESS POLICY
1.1 The Vendor offers products for sale on www.sebastianmilano.com, and its e-commerce business services are available exclusively to its end users, i.e. "consumers".
1.2 “Consumer" means any individual who is acting on www.sebastianmilano.com for purposes outside of his or her trade, business or profession. If you are not a "consumer", please do not buy any products on www.sebastianmilano.com.
1.3 The Vendor reserves the right not to accept purchase order proposals received from users who are not "consumers", and any other order proposal that does not comply with its business policy.
1.4 These Terms and Conditions of Sale exclusively regulate the transmission by the users of www.sebastianmilano.com and acceptance by the Vendor of order proposals relating to products on www.sebastianmilano.com.
1.5 The Terms and Conditions of Sale do not apply to the provision of services or the sale of products by third parties that are present on www.sebastianmilano.com via links, banners or other hypertext connections. Before sending orders and purchasing products and services from third parties, we recommend that you verify their terms and conditions. Under no circumstances shall the Vendor be deemed liable for the supply of third party services or for the execution of e-commerce transactions between users of www.sebastianmilano.com and third parties.
- How to execute a sale contract with the Vendor
2.1 To execute a contract of sale for one or more products on www.sebastianmilano.com, you must fill out the online purchase order form and send it electronically to the Vendor, following the relevant instructions.
2.3 The contract shall be deemed concluded when the Vendor receives your order form electronically, after verifying the correctness of the data relating to your order.
2.4 The order form sent to the Vendor will be filed in our database for the time required to process it and as stated by law. You may access your order form by consulting the section My Account.
2.5 Once the contract is concluded, the Vendor will take charge of your purchase order.
2.6 The Vendor may not accept order proposals that do not provide sufficient guarantees of solvency, are incomplete or incorrect, or if the products are no longer available. In this event, we shall inform you via e-mail that the contract has not been executed and that the Vendor has not accepted your purchase order, specifying the reasons thereof. If the products displayed on www.sebastianmilano.com are no longer available or for sale at the time of your last access to the website or when sending the order form, the Vendor shall inform you of the unavailability of the products you wish to purchase within thirty (30) days from the day after you submitted your order form to the Vendor. If the order has been forwarded and you have already paid for the products, the Vendor shall refund the amount paid.
2.7 By submitting an order form, you unconditionally accept and undertake to observe the provisions of these Terms and Conditions of Sale in your contract with the Vendor. Should you not agree with certain provisions of these Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.sebastianmilano.com.
2.9 Once the contract is concluded, the Vendor shall send you, by e-mail, a receipt of the purchase order with the information contained in the order form (referring to the Terms of Sale and Return Policy, information relating to the essential characteristics of the product and a detailed indication of the price, payment form, your right of withdrawal and delivery costs).
- Guarantees and product price indication
3.1 The main characteristics of the products are shown on each product page on www.sebastianmilano.com. The images and colours of the products displayed on www.sebastianmilano.com may not correspond exactly to the true product due to the Internet browser or monitor used.
3.2 Prices are subject to change. Please check the final price before sending your order form.
3.3 Purchase requests from countries other than the one selected for shipping or to addresses where the Vendor does not ship shall not be accepted.
3.4 If you exercise your right to return products, the Vendor may refuse to accept products that are damaged or altered in their core characteristics or quality.
4.1 Payment of the price of the products and the costs of their shipping and delivery must be made using one of the methods indicated on the order form.
4.2 For payments made by credit card, the financial information (for example, the credit / debit card number or the expiry date) will be forwarded to an external payment service provider (PSP) which guarantees the security of online transactions using a 128 bit SSL encrypted protocol. This information shall never be used by the Vendor except for carrying out procedures relevant to your purchase or issuing refunds in case of product returns, subsequent to the exercise of your right of withdrawal, or for reporting cases of fraud on www.sebastianmilano.com to the police. The price for the purchase of the products and the shipping costs, as indicated in the order form, will be charged to your bank account when the purchased products are shipped.
- SHIPPING AND DELIVERY
For information about product shipping and delivery procedures, please visit the Customer Service area. Please read this section carefully as the information provided therein is an integral part of these Terms of Sale. Consequently, it shall be assumed that you have fully read and accepted them when you submit your order form.
- CUSTOMER SERVICE
If you require assistance, please click here for our Customer Service. For more information, please visit the Customer Service area.
- RIGHT OF WITHDRAWAL
7.1 As a consumer, you have the right of withdrawal from the sale contract with the Vendor without any penalty and without specifying the reason within fourteen (14) working days from the day you received the products purchased on www.sebastianmilano.com. Exchanges are not permitted.
7.2 For all the details related to returns, please refer to the returns section (i.e. 10. "Return policy"). Please read this section carefully as the information provided therein is an integral and substantial part of these Terms of Sale. Consequently, it shall be assumed that you have fully read and accepted them when you submit your order form.
- GOVERNING LAW
The Terms and Conditions of Sale are governed by Italian law and in particular by Legislative Decree n. 206 of 6 September 2005 of the Consumer Code with specific reference to the legislation on distance contracts and the legislative decree n. 70 of 9 April 2003 on certain aspects of electronic commerce.
- AMENDMENTS AND UPDATES
The Terms and Conditions of Sale may be amended from time to time due to changes in the law. The new Terms and Conditions of Sale are effective as of the date of publication on sebastianmilano.com.
- RETURN policy
The aim of SEBASTIAN Srl ("the Vendor") is to guarantee your complete satisfaction. If for some reason you are not satisfied with your order, you can exercise your right of withdrawal, without any penalty, within 14 working days from the day you received the products purchased on sebastianmilano.com. The products you wish to return must be delivered to the courier within fourteen (14) working days from the date of their receipt. The products can be returned by shipping the package via the courier indicated by the Vendor (DHL) only after completing the Return Authorization Number request found online in the Customer Service area and obtaining a return number. Exchanges with other products are not permitted.
Conditions for exercising the right of withdrawal:
- The return authorization request must be correctly completed and sent to the Vendor within 14 working days from the delivery date. The communication can also be sent, within the same term, by registered letter AR to the Seller's address (SEBASTIAN Srl) via Giorgio Sidney Sonnino n. 4 - 43126 Parma;
- the products must not be used, worn or damaged;
- the products must be returned in their original packaging;
- Returned products must be sent to the Vendor in a single shipment. The Vendor, in fact, reserves the right to not accept products from the same order which have been returned and shipped at different times;
If you have complied with all the required conditions, the Vendor shall reimburse the price of the purchased products minus the return shipping costs i.e. those for returning the purchased products to the Vendor. In the event that you decide to use a different courier, you will have to pay the return shipping costs upfront. If your return does not comply with the above conditions, the Vendor shall inform you that your return is not accepted. You may then choose, at your own expense, to have the products sent back to you. Otherwise, the Vendor reserves the right to keep the products as well as the amount paid for purchasing them.
- REFUND TIMES AND PROCEDURE
After the Vendor has received your return and checked that all the conditions have been met, you will receive an e-mail confirming acceptance of the returned products. Regardless of the payment method used, the refund will be processed by the Vendor as quickly as possible and, in any case, within thirty (30) days of the date the Vendor was notified of your decision to withdraw, once full compliance with the return procedures has been verified.
The actual time for re-crediting the amounts paid by you for the purchase of the products depends on the credit / debit card company, which normally occurs within two bank statements.
Please take note that the credit value will be the same as the original debit, therefore you will not suffer any losses in terms of bank interest.